I Can't Believe This

This is an e-mail from a woman I have never spoken to. She bought a formula off the internet and her dog did not like the taste of it, so she has just returned it. Our web site clearly says we have 20 days to process the return...we received it Wednesday and have not even opened it. We do returns on the 15th and 30th of each month.

But that's not the point, I could never imagine sending a e-mail to someone telling they they disgust me...she has no idea who I am or what I do...she bought this formula off the internet...how in the world can she say I have do unauthorized activity on her credit card when she made the purchase herself.

And again...there are so many people we do business with that we help, people like her spoil it for the rest. People like this make you want to shy away from giving anything extra...for her to say I disgust her...

How awful is that?

Then later today I get another e-mail from her...she must read my blog, and she reminded me that she gave the order as a phone order....so lady...how did I make this charge unauthorized?

The funny thing is that she does have a credit coming, no one is disputing her and yet she is name calling, and threatening me with what I'm not sure, because we have an impeccable reputation.

Just the nastiness that people can show others...seems like the times are bringing out the worst in people.



Federal Trade Commission
From:
"Maureen Martin"
Here is her nice addition:

If you remember correctly I ordered this by phone..........you did not say a word I am done with you.... I will file a formal complaint with Consumer affairs in Sacramento and the Federal Trade Commission,. I will take care of this...
You are crooked.

Nice very nice......